Network Response (SLA) Reports

SLA monitoring is a valuable tool for monitoring the performance of your ISP provider against  predefined criteria. The SLA monitor sends 1 ICMP ping every 10 seconds (each of 64-bits length by default) to the remote site to collect statistics. It reports the maximum and average latency of the pings over time and the percentage loss of the pings over time. This report can answer questions such as, “Is my ISP always available? What is the latency of my ISP?”

For each SLA object, the Exinda tracks the IP address, percentage of availability, minimum and maximum and average latency in the table below the charts.

• Availability is the percentage of time a resource is reachable by the Exinda appliance.
• Latency is the delay in getting an ICMP echo reply for an ICMP echo request generated from the Exinda appliance. It represents both the delay from the local Exinda appliance to a remote host and back again.

Where do I find this report?

Go to Monitor > Service Levels > Network Response (SLA).

To add an SLA Site

Click the Add/Edit SLA Site... link. See TO-DO for details of configuring an SLA object.

To view the chart for a different SLA Site

Select the desired site from the SLA Sites selector.

How do I interact with the interactive flash time graphs?

• To understand how to get a better look at traffic patterns and to remove clutter on the time graph, see Using Interactive Time Graphs.
• To understand how to set the desired time range for a chart, see Setting the Time Range.
• To understand how to print the report or schedule the report, see Printing and Scheduling Reports.