Outlook cannot connect to the Exchange server

Problem

Microsoft Outlook continuously tries to connect to the Microsoft Exchange server.

Resolution

Verify that the Exinda is causing the connection issue by putting the appliance in to bypass mode.

1. If Microsoft Outlook continues to be unable to connect to the Exchange server, the Exinda appliance is not causing the problem. Troubleshoot other areas of your network to find the problem.
2. If Microsoft Outlook can connect to the Exchange server while the Exinda appliance is in bypass mode, collect a sysdump and packet captures while attempting to connect Microsoft Outlook to the Exchange server, and contact Exinda Networks Support Services.