How To Guides > Active Directory > Troubleshoot issues with Active Directory configuration > WMI Service is not running

WMI Service is not running

Problem

  • When I try to access the Exinda Active Directory Connector, the message “The installer has detected that WMI Service is not running. Consult Windows Help files to find information on how to start WMI Service.” is displayed.
  • Resolution

    This message indicates that Windows Management Information (WMI) service is disabled. The Exinda Active Directory Connector will not be able run correctly until the WMI service is started.

    To start the WMI service, at a command prompt type the following command: net start winmgmt