How To Guides > Active Directory > Troubleshoot issues with Active Directory configuration > Exinda Active Directory Connector stops running

Exinda Active Directory Connector stops running

Problem

Even after restarting the Exinda Active Directory Connector or the Exinda AD service the Exinda Active Directory Connector does not continue running, and requires constant restarts.

Resolution

  1. The Exinda Active Directory Connector requires .NET version 4.0 for it to run successfully on a server other than the Active Directory server. Ensure .NET 4.0 or later is installed on the server running the Exinda Active Directory Connector.
  2. If the Active Directory server is running Windows 2003 R2, ensure the Exinda Active Directory Connector is installed directly on the Active Directory server.
  3. Review your event logs for .NET Run Time errors, and attempt to resolve those errors. The .NET installation may need to be reinstalled and the .NET 4.0 services and other environmental services such as WMI may need to be updated.