No communication between the Exinda Active Directory Connector and the Exinda appliance

Problem

You see one of the following symptoms:

• A connection cannot be established between the Exinda Active Directory Connector and the Exinda appliance.
• The Last Contact status on the System > Network > Active Directory tab is blank or red.

Resolution

1. Ensure your firewall allows incoming and outgoing traffic on the port configured for the Exinda appliance to communicate with the Exinda Active Directory Connector