The VoIP Report shows call quality over time for the specified time period. The VoIP Report automatically includes any RTP-based VoIP call, including SIP, H.323 and Cisco Skinny. This report can answer questions such as, “Are the VoIP conversations on my network of good enough quality?"
The graph shows 3 series, the number of "Good", "Tolerable" and "Bad" calls over time. The table below lists the worst quality inbound and outbound VoIP calls for the specified time period.
Where do I find this report?
The report for VoIP traffic can be created by visiting the Solution Center (Solution Center > Show Solution Center). See Solution Center for information about creating the VoIP report.
The created VoIP report can be found at Solution Center > VoIP Performance.
What is MOS?
MOS (mean opinion score) is a measure of the call quality. Historically, users would listen to calls and would report whether their experience was good or bad on a 5 point scale. Modern systems, such as the Exinda appliance, automate MOS testing taking into account network dependency conditions. The scores have the following meaning.
What is rFactor?
rFactor is a measure of the call quality in IP networks taking into account network delay and impairments. rFactor ranges from 0 (extremely poor quality) to 100 (high quality). Any rFactor less than 50 is not acceptable.
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